Locale settings
Privacy Policy

Privacy Policy

Latest update: 15.10.2018


We respect your right to privacy. This Privacy Policy explains how we collect, share and use personal information about you when you use our website, and how you can exercise your privacy rights. This Privacy Policy covers both anonymous information and personal information that we collect through our website (“Website”).



Information that we collect


The personal information that we may collect about you falls into the following categories:


  • Information that you provide voluntarily
    Certain features on our Website requires you to provide personal information. We ask you to provide your details at the time of registering an account, subscribing to our service, posting user generated content, submitting enquiries to us, entering a competition or promotion sponsored by us and when you report a problem with our site.


  • Information that we collect automatically
    When you visit our Website, we collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws

    The information we collect automatically can include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

    Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them and how certain features are used. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website and services. We may also use the data for targeting and tailoring online advertisement


  • Information that we obtain from third party sources
    We may receive data about you from third party sources such as data vendors or social media, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

    The types of information we may receive from third parties are such as segments that can be used for online advertising or any information that we could use to improve our advertising content and audience targeting.


We use the personal information we collect from you only for the purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect your personal information.



With whom we may share your personal information


We may disclose your personal information to the following parties:


  • Third-party service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information
  • to competent law enforcement body, regulatory, government agency, court or other third party in case it should occur that we believe disclosure is necessary as a matter of applicable law or regulation
  • to exercise, establish or defend our legal rights
  • to protect your vital interests or those of any other person
  • to any other person with your prior consent



How we use your personal information


Our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. Normally we collect personal information from you only:


  • where we need the personal information to fulfill our obligations with you
  • where the processing is in our legitimate interests and not overridden by your rights
  • where it’s our legal obligation to collect personal information from you, for example to defend our legal rights, protect your vital interests or those of another person
  • where we have your consent to do so


If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not.


If we collect and use your personal information in relation to our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our services to you and for our legitimate commercial interest like responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.



Cookies and similar tracking technology


We use our own cookies and third-party cookies (and similar tracking technology, collectively “Cookies”) to collect and use personal information about you.


  • Functional cookies – we use these strictly necessary cookies for the website to function properly
  • Statistical cookies – to measure how many people visit our website, what parts of the website they visit most and to optimize the website
  • Personalization cookies – to improve user experience on our website by recommending products and content to the right users
  • Social media cookies – to enhance our service by providing social media buttons and plug-ins for users to share articles and products and to watch product videos.
  • Marketing cookies – to display to you advertisements based on your interests, search history and browsing history


To learn more about the Cookies we use and how you can control how we use these cookies, please see our Cookie Policy at



How we keep your information secure


We maintain routines and measures to ensure that no unauthorised persons gain access to your personal data and that all processing of personal data takes place in accordance with applicable law. These measures include risk assessments, implementation of organisational and physical measures, as well as routines for handling of data and follow up requests regarding access to, rectification, block and deletion of personal data.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal requirements). When we have no ongoing need to process your personal information, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.


We do not sell, trade, transfer, rent or exchange your personal information with anyone.



Your data protection rights


You have the following data protection rights:


  • If you wish to access, correct, update or request deletion, or object to the processing of your personal information, you can do so at any time by sending us an email.

  • If you chose to receive marketing communications from us or consented for us to collect and process your personal information, you have the right to opt-out at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing, send us an email.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of the relevant data protection agencies in Europe can be found here:



Contact us


We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you have questions or need further information concerning how we collect and use your personal information, please contact us by sending an email to [email protected]. You can also send us a mail to our headquarter:



UK Office:
DesFlow Limited
Data Protection Unit
71-75, Shelton Street
United Kingdom
Registration Number: 11606241
VAT Number: GB311838124
German branch office:
DesFlow Limited
68305, Mannheim


UAE Office:
DesFlow Limited
Data Protection Unit
Unit No 1009, Gold Crest Executive
Jumeirah Lake Towers
United Arab Emirates
Registration number: IC20151789





We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We recommend that you review the content of privacy policy once in a while to stay informed about our use of your information.